If the microphone on your headset does not work, this can have several causes. Check that the headset is plugged in correctly and that the microphone is not set to mute. In addition to the headset settings, also check the sound settings on your computer.
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If the headset microphone doesn't work, the cause may be with the device itself or it may be caused by the computer or console the headset is connected to. To fix the problem, first check that the headset cable is connected to the correct input and plugged in correctly.
If the microphone can be used without problems on the other PC, the cause is not the headset but your computer. However, a defect in the connection socket is not necessarily responsible for this. Often, incorrect audio settings are the cause. If you have a Windows computer, set your headset microphone as the default device for recording under "System settings" > "Sound" and check under "Properties" that the microphone level is not set to 0.
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